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Support

Managed Support Plans.

Choose the right level of support for your organisation’s compliance operations.

Standard Support

Included with all subscriptions
  • Email support
  • 2 business day response time
  • Access to guides and documentation
  • Community forum access
Contact Us to Upgrade →

Priority Support

For Growth plan subscribers
  • Email & phone support
  • 4-hour response for critical issues
  • Dedicated support queue
  • Monthly check-in call
Contact Us to Upgrade →

Enterprise Support

For Enterprise plan subscribers
  • Dedicated account manager
  • 24/7 critical issue support
  • Custom SLA availability
  • Quarterly compliance review
  • On-site support available
Contact Us to Upgrade →

Support Response SLAs

Target initial response times based on priority level and plan.

Issue Priority Standard Priority Enterprise
Critical (System Down) 2 Business Days 4 Hours 30 Minutes (24/7)
High (Major Impact) 2 Business Days 8 Hours 2 Hours
Medium (Partial Impact) 2 Business Days 1 Business Day 4 Hours
Low (General Query) 3 Business Days 2 Business Days 1 Business Day

Need a custom support arrangement?

Talk to Our Team
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